Aegis VoIP Call Recording Software
With bandwidth efficiency and low deployment costs, VoIP (Voice Over Internet Protocol) is one of the hottest technology boosts in the voice communications market. Many businesses are migrating from traditional copper-wire phone lines and systems to VoIP phone systems. This allows companies to increase flexibility and reduce monthly phone service costs.
Our VOIP Logger solutions are suitable for recording VoIP lines, individual phones and SIP trunks.
With unlimited access to the recordings, you can have multiple managers accessing the data without the need for additional cost or licenses fee. Need your agents to listen to their calls for self-training? Not a problem, no additional fees or costs are involved with Aegis VOIP Voice Logger.
Supporting All VoIP and IP Telephony environments
Aegis make VoIP recording simple and cost-effective. It provides you with easy-to-use, software-only recording with a minimal footprint and a guaranteed low total cost of ownership. It supports all VoIP recording needs, in any environment, including:
- Active VoIP call recording – enabling efficient recording of all calls from a centralized location with no need for set-up, administration or management at remote sites
- Passive VoIP recording – Aegis Engage Platform passively "sniffs" audio streams along the IP path and supports every telephony environment that uses standard Real-time Transport Protocol (RTP)
- SIP trunk recording – enabling you to record from a centralized location by tapping the main SIP trunk, thus enabling low-cost recording from a centralized location
Audio Logs of All Calls
Automatically records the incoming/outgoing calls routed from VoIP lines. You can schedule the logging duration for trunk and extension lines, and restrict recording of certain phone calls e.g. personal calls.
User-friendly Browser-based Interface
Implements an easy-to-use browser-based application accessible from any remote computer with extensive call reviewing options. Listen to active calls and get in-depth details about each recorded call from the secure interface with certain administrative rights.
Multi-login Facility with Administrative Rights
Multiple users can login to the browser interface at different access levels with administrative rights. Groups can be created for call monitoring and calls can be assigned to each user-defined groups.
Advanced Search with Extensive Options
Browser interface comprises of advanced search features to retrieve call details on the basis of the given criteria. Perform an advanced search that lets you find the desired details within few moments.
Audio Compression to Multiple Formats
Audio files can be converted to advanced formats like GSM/MP3 etc. to save disk space. Compressed audio file can be exported to another user via e-mail for sharing data.
Records Complete Call Information
Get full-fledged call information on the browser interface. Call details comprises of Caller/Called ID, Date, Time, Duration and many other details in the form of reports which can be printed out as and when required.
Real-time Call Monitoring
Complete telephone network can be monitored from a remote location and later the same files can be reviewed multiple times from the same interface accessible anywhere at any time.
Client Popups for Incoming/Outgoing Calls
Remote popups alerts the remote call monitoring official about the active calls taking place in an organization. To get an alert of ongoing calls, download the Remote Client from the browser interface.
Audio Player for Call Analysis
Listen to interactions, select and analyse the recorded audio file with advanced tools available in the Audio Player with AGC and DTMF muting. While listening, select and save multiple audio regions.
Data Backup, Restore and Export
Xtend Voice Logger allows to take the backup of calls to CD, DVD or HDD and also restores the backed-up files. Wave files can be compressed to multiple formats like GSM/MP3/PCM and exported via e-mail to a different user for sharing data.
Multiple Product Connectivity to Single PC
Easy connection for different analog and digital models to a single computer. User can access the single, secure and remote interface to monitor all the calls directed from multiple channels.
Customize Call Tags and Add Comments
Calls can be assigned specific tags for quick identification, these tags can be customized as per user's choice and remarks can be added to each call as per the significance.
Phonebook for Quick Identification
Phonebook gives you an easy way to gather and organise information about all your customer addresses and phones.